HURDAWATY, Ramon; SUBHAN, Anwar Allan. ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI HOTEL HORISON BEKASI. Tourism Scientific Journal, [S. l.], v. 3, n. 2, p. 142–162, 2018. DOI: 10.32659/tsj.v3i2.42. Disponível em: https://www.jurnal.stiepar.ac.id/index.php/tsj/article/view/42. Acesso em: 23 sep. 2025.