Pengaruh Sarana dan Prasarana Terhadap Kepuasan Wisatawan di Taman Hutan Raya Ir. H. Djuanda
DOI:
https://doi.org/10.32659/jmp.v5i1.606Keywords:
Facilities, Infrastructure, Tourist Satisfaction, Ir. H. Djuanda Dago Grand Forest ParkAbstract
Ir. H. Djuanda Dago Grand Forest Park is one of the tourist destinations in Bandung. This research is motivated by the importance of the quality of facilities and infrastructure in supporting the comfort and satisfaction of tourists at natural tourism destinations. This area is one of the favorite tourist attractions in Bandung City with great natural potential, yet it still faces challenges related to maintenance and facility development. The purpose of this study is to determine the extent of the influence of facilities and infrastructure on tourist satisfaction. The method used is quantitative, with data collected through questionnaires distributed to 100 respondents. The variables studied include facilities, infrastructure, and tourist satisfaction, measured using a 1–5 Likert scale. The data obtained from the questionnaires were processed using SPSS Statistics 30 software. The results show that both partially and simultaneously, facilities and infrastructure have a positive and significant influence on tourist satisfaction. The conclusion of this study is that improving the quality and availability of facilities and infrastructure can significantly enhance tourist satisfaction. These findings provide useful recommendations for management to improve the quality of nature-based tourism services at Tahura Ir. H. Djuanda.
References
Anas Sudijono. (1995). Pengantar Statistik Pendidikan. Jakarta: RajaGrafindo Persada.
Balai Pengelola Tahura Djuanda. (2010). Profil Kawasan Tahura Ir. H. Djuanda. Bandung: Dinas Kehutanan Provinsi Jawa Barat.
Cisneros-Barahona, C. et al. (2023). Validity and Reliability in Instrument Development. Jurnal Ilmu Sosial, 18(2), 45–59.
Cooper, C., et al. (2008). Tourism: Principles and Practice. Pearson Education.
Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2020). Tourism: Principles and Practice (6th ed.). Harlow: Pearson Education.
Damanik, J., & Weber, H. (2022). Perencanaan Ekowisata: Dari Teori ke Aplikasi. Yogyakarta: Andi.
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2021). Analisis Regresi: Teori, Konsep, dan Aplikasi dengan SPSS 26. Semarang: UNDIP.
Griffin, R. W. (2020). Management (12th ed.). Boston: Cengage Learning.
Iba, A., & Wardhana, H. (2023). Analisis Statistik Sosial: Validitas dan Reliabilitas dalam Penelitian Sosial. Surabaya: UMS Press.
Indra Gumilar. (2020). Pengaruh Atraksi Wisata dan Fasilitas Wisata Melalui Kepuasan Wisatawan Terhadap Loyalitas Wisatawan di Wana Wisata Cibolang (Skripsi, Sekolah Tinggi Ilmu Ekonomi Pariwisata YAPARI Bandung).
John W. Creswell. (2023). Research Design: Pendekatan Kualitatif, Kuantitatif, dan Mixed. Yogyakarta: Pustaka Pelajar.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson.
Kotler, P., & Keller, K. L. (2022). Manajemen Pemasaran (Edisi 13) . Jakarta: Erlangga.
Kotler, P., & Keller, K. L. (2023). Marketing Management. Pearson Education.
Kusumah, R. (2024). Analisis Kepuasan Wisatawan pada Destinasi Alam. Jakarta: Lembaga Penelitian Pariwisata Nasional.
Lothar, A. Kreck, dalam Yoeti, O. A. (2023). Pengantar Ilmu Pariwisata. Bandung: Angkasa.
Marianti. (2019). Pengaruh Sarana Prasarana Pariwisata terhadap Kepuasan Wisatawan di Permandian Air Panas Lejja (Skripsi, Universitas Islam Negeri Alauddin Makassar).
Moh. Anwari. (2023). Pengaruh Sarana, Prasarana Pariwisata terhadap Kepuasan Wisatawan di Rumah Apung Bangsring (Skripsi, Universitas Islam Negeri K. H Achmad Siddiq Jember).
Mulyasa, E. (2021). Manajemen Berbasis Sekolah. Bandung: Remaja Rosdakarya.
Narimawati, U. (2010). Metodologi Penelitian Kuantitatif dan Kualitatif. Bandung: Agung Media.
Nasution, S. (2019). Metode Penelitian Naturalistik Kualitatif. Bandung: Tarsito.
Nugroho, I., & Hadi, S. P. (2022). Pembangunan Pariwisata Berkelanjutan. Yogyakarta: Pustaka Pelajar..
Rafiqi, M., et al. (2023). Evaluasi Kepuasan Wisatawan di Destinasi Wisata Alam Berbasis Ekowisata. Jurnal Pariwisata Nusantara, 11(1), 12–27.
Richard L. Daft. (2021). Management (13th ed.). Boston: Cengage Learning.
Ricky W. Griffin. (2020). Management (12th ed.). Boston: Cengage Learning.
Saragih, A., & Simanjuntak, T. (2021). Infrastruktur dan Pariwisata Berkelanjutan. Medan: Graha Ilmu.
Spillane, J. J. (2020). Ekonomi Pariwisata. Yogyakarta: Andi.
Stephen P. Robbins, & Mary Coulter. (2022). Management (14th ed.). Pearson.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono. (2019). Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono. (2022). Statistik untuk Penelitian. Bandung: Alfabeta.
Suprapto, A., & Sofyan, M. (2020). Kepuasan Wisatawan dan Pengaruhnya terhadap Loyalitas. Jakarta: Graha Media.
Suprihanto. (2020). Infrastruktur dan Pelayanan Wisata. Bandung: Rosda Karya.
Soekanto, S. (2020). Sosiologi Suatu Pengantar (Edisi Revisi). Jakarta: RajaGrafindo Persada.
Tantri Sadana Arti. (2022). Pengaruh Sarana Prasarana Pariwisata terhadap Kepuasan Wisatawan di Pasar Papringan Temanggung (Skripsi, Universitas Negeri Yogyakarta).
Tariq, R., et al. (2022). Applied Regression Analysis. New York: Springer.
Tjiptono, F. (2001). Prinsip-Prinsip Total Quality Service. Yogyakarta: Andi.
UNWTO. (2024). Tourism Highlights 2024 Edition. Madrid: World Tourism Organization.
Wibowo, S., & Handayani, F. (2020). Infrastruktur Pariwisata. Malang: UB Press.
Widiyanto, A. (2021). Statistika Terapan untuk Penelitian Sosial. Jakarta: Prenadamedia Group.
Yoeti, O. A. (2023). Pengantar Ilmu Pariwisata. Bandung: Angkasa.
Zainal Arifin. (2011). Evaluasi Pembelajaran. Bandung: Remaja Rosdakarya.
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2026 Rieke Sri Rizki Asti Karini, Rivaldo Rahman Nugraha
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
