Application of Sharia Principles and Organizational Culture on Work Motivation and Its Implications for Employee Performance in Cinnamon Hotel in Bandung City
DOI:
https://doi.org/10.32659/tsj.v10i1.399Kata Kunci:
Sharia principles, organizational culture, work motivation, employee performance, hotel industryAbstrak
This study aims to investigate how Sharia principles and organizational culture, developed in the hotel setting, positively affect work motivation and employee performance at Cinnamon Hotel in Bandung City. A quantitative research approach was employed, using a questionnaire distributed to 50 employees. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to test the direct and mediating effects. The results revealed that all direct effects, as well as the mediation effects, were significant, demonstrating the positive influence of Sharia principles and organizational culture on work motivation and employee performance. The findings imply that improving trustworthiness, fostering an innovation culture, and enhancing employee engagement can optimize hotel performance. This research contributes to the understanding of Sharia-compliant organizational practices in the hospitality industry and provides a foundation for future studies exploring the intersection of cultural values, work motivation, and employee performance in hotel management.
Referensi
Abdelwahed, N. A. A., Doghan, M. A. A., Saraih, U. N., & Soomro, B. A. (2024). Unleashing potential: Islamic leadership’s influence on employee performance via Islamic organizational values, organizational culture and work motivation. International Journal of Law and Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/IJLMA-01-2024-0019
Aguinis, H., & Burgi-Tian, J. (2021). Talent management challenges during COVID-19 and beyond: Performance management to the rescue. BRQ Business Research Quarterly, 24(3), 233–240. https://doi.org/10.1177/23409444211009528
Akpa, V. O., Asikhia, O. U., & Nneji, N. E. (2021). Organizational culture and organizational performance: A review of literature. International Journal of Advances in Engineering and Management, 3(1), 361–372. https://doi.org/10.35629/5252-0301361372
Amalia, P. T., Munizu, M., & Umar, F. (2022). The effect of transformational leadership and work motivation against employee performance with job satisfaction as mediation variable: The case of the takalar district court. Hasanuddin Journal of Applied Business and Entrepreneurship (HJABE), 5(11), 104–119.
Antara, M., & Sumarniasih, M. S. (2017). Role of tourism in economy of Bali and Indonesia. Journal of Tourism and Hospitality Management, 5(2), 34–44. https://doi.org/10.15640/jthm.v5n2a4
Astuti, M. A., Rozali, R. D. Y., & Cakhyaneu, A. (2019). Prevention of Fraud in Sharia Banking in Indonesia through Implementation of Sharia Corporate Governance. KnE Social Sciences, 183–202. https://doi.org/10.18502/kss.v3i13.4205
Beekun, R. (2022). An Islamic Perspective of Humanizing Business. In M. Dion, R. E. Freeman, & S. D. Dmytriyev (Eds.), Humanizing Business: What Humanities Can Say to Business (pp. 195–205). Springer International Publishing. https://doi.org/10.1007/978-3-030-72204-3_15
Bin Saeed, B., Afsar, B., Shahjeha, A., & Imad Shah, S. (2019). Does transformational leadership foster innovative work behavior? The roles of psychological empowerment, intrinsic motivation, and creative process engagement. Economic Research - Ekonomska Istraživanja, 32(1), 254–281. https://doi.org/10.1080/1331677X.2018.1556108
Bland, J. M., & Altman, D. G. (1997). Statistics notes: Cronbach’s alpha. Bmj, 314(7080), 572.
Ervina, E., Taufiq, R., & Masatip, A. (2021). Guest Satisfaction on Star Hotel Preparedness In New Normal Era of Covid-19. APMBA (Asia Pacific Management and Business Application), 10(1), Article 1. https://doi.org/10.21776/ub.apmba.2021.010.01.2
Fauzi, D., & Sumirat, P. A. (2023). Evaluation of Indonesian Tourism Marketing towards Quality Tourism. Evaluation, 1(2). https://doi.org/10.33019/ijomm.v1i2.22
Gheitani, A., Imani, S., Seyyedamiri, N., & Foroudi, P. (2018). Mediating effect of intrinsic motivation on the relationship between Islamic work ethic, job satisfaction, and organizational commitment in banking sector. International Journal of Islamic and Middle Eastern Finance and Management, 12(1), 76–95. https://doi.org/10.1108/IMEFM-01-2018-0029
Hosna, A. U., Islam, S., & Hamid, M. (2021). A review of the relationship of idealized influence, inspirational motivation, intellectual stimulation, and individual consideration with sustainable employees performance. International Journal of Progressive Sciences and Technologies, 25(1), 322–326.
Hussain, A., Jamaluddin, M. A., & Hashim, K. S. H.-Y. (2021). Study on Muslim Friendly Hotel in Malaysia: A Conceptual Framework. Journal of Halal Industry & Services, 4(1), Article 1. https://doi.org/10.36877/jhis.a0000240
Itzchakov, G., & Latham, G. P. (2020). The Moderating Effect of Performance Feedback and the Mediating Effect of Self-Set Goals on the Primed Goal-Performance Relationship. Applied Psychology, 69(2), 379–414. https://doi.org/10.1111/apps.12176
Kalemci, R. A., & Kalemci Tuzun, I. (2019). Understanding Protestant and Islamic Work Ethic Studies: A Content Analysis of Articles. Journal of Business Ethics, 158(4), 999–1008. https://doi.org/10.1007/s10551-017-3716-y
Kamaruding, M., Alias, M. S., Abang, A. M. R., & Muis, M. Z. M. (2023). Exploration of the Application of Islamic Management Principles in the Management of Construction Businesses. International Journal of Academic Research in Business and Social Sciences, 13(6), 2443–2452.
Kao, C.-Y., Tsaur, S.-H., & Wu, T.-C. (Emily). (2016). Organizational culture on customer delight in the hospitality industry. International Journal of Hospitality Management, 56, 98–108. https://doi.org/10.1016/j.ijhm.2016.05.001
Kumar, S., Sahoo, S., Lim, W. M., & Dana, L.-P. (2022). Religion as a social shaping force in entrepreneurship and business: Insights from a technology-empowered systematic literature review. Technological Forecasting and Social Change, 175, 121393. https://doi.org/10.1016/j.techfore.2021.121393
Kurniawan, F. (2024). The Implementation of Sharia Concepts in Surakarta Sharia Hotel to Products, Management and Services. Media Wisata, 22(1), 26–41.
Lee, J.-S., Back, K.-J., & Chan, E. S. W. (2015). Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach. International Journal of Contemporary Hospitality Management, 27(5), 768–789. https://doi.org/10.1108/IJCHM-11-2013-0530
Lei, H., Le, P. B., & Nguyen, H. T. H. (2017). How collaborative culture supports for competitive advantage: The mediating role of organizational learning. International Journal of Business Administration, 8(2), 73–85. https://doi.org/10.5430/ijba.v8n2p73
Liestyowati, L. (2024). Islamic Ethics in Business and Finance: Implication for Corporate Governance and Responsibility. Accounting Studies and Tax Journal (COUNT), 1(3), Article 3. https://doi.org/10.62207/h5emhx78
Locke, E. A., & Latham, G. P. (2015). Chapter Four - Breaking the Rules: A Historical Overview of Goal-Setting Theory. In A. J. Elliot (Ed.), Advances in Motivation Science (Vol. 2, pp. 99–126). Elsevier. https://doi.org/10.1016/bs.adms.2015.05.001
Mariyanti, E., Husin, N. A., & Lenggogeni, S. (2020). Islamic organizational culture and spiritual leadership in supporting sharia hotel performance. Proceedings of Tourism Development Centre International Conference, 192–206. https://doi.org/10.2478/9788395720406-022
Meira, J. V. de S., & Hancer, M. (2021). Using the social exchange theory to explore the employee-organization relationship in the hospitality industry. International Journal of Contemporary Hospitality Management, 33(2), 670–692. https://doi.org/10.1108/IJCHM-06-2020-0538
Menne, F., Hasiara, L. O., Setiawan, A., Palisuri, P., Tenrigau, A. M., Waspada, W., Juliana, J., & Nurhilalia, N. (2024). Sharia accounting model in the perspective of financial innovation. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), 100176. https://doi.org/10.1016/j.joitmc.2023.100176
Mensah, J. K. (2015). A “coalesced framework” of talent management and employee performance: For further research and practice. International Journal of Productivity and Performance Management, 64(4), 544–566. https://doi.org/10.1108/IJPPM-07-2014-0100
Minaryanti, A. A., & Mihajat, M. I. S. (2023). A systematic literature review on the role of sharia governance in improving financial performance in sharia banking. Journal of Islamic Accounting and Business Research, 15(4), 553–568. https://doi.org/10.1108/JIABR-08-2022-0192
Mujere, N. (2016). Sampling in Research. In Mixed Methods Research for Improved Scientific Study (pp. 107–121). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-5225-0007-0.ch006
Noor, S. M., Nasirun, N., Kassim, K. M., & Amir, A. A. (2019). Customer Satisfaction Toward Sharia Compliant of Hotel Design and Operation. In F. Hassan, I. Osman, E. S. Kassim, B. Haris, & R. Hassan (Eds.), Contemporary Management and Science Issues in the Halal Industry (pp. 219–229). Springer. https://doi.org/10.1007/978-981-13-2677-6_19
Papademetriou, C., Anastasiadou, S., & Papalexandris, S. (2023). The Effect of Sustainable Human Resource Management Practices on Customer Satisfaction, Service Quality, and Institutional Performance in Hotel Businesses. Sustainability, 15(10), Article 10. https://doi.org/10.3390/su15108251
Parasuraman, R., & Mouloua, M. (2018). Automation and human performance: Theory and applications. Routledge. https://books.google.com/books?hl=en&lr=&id=PGNRDwAAQBAJ&oi=fnd&pg=PT7&dq=Parasuraman+et+al.,+performance+quality&ots=Qb3K2OvYNe&sig=bU9YZAkKYhEewBA_qWEoBNVRyc8
Peramatzis, G., & Galanakis, M. (2022). Herzberg’s motivation theory in workplace. Psychology, 12(12), 971–978. https://doi.org/10.17265/2159-5542/2022.12.009
Rachmatulloh, D., & Solekah, N. (2021). Antecedents of saving decision at sharia banks: Islamic financial literacy, religiosity and service quality (studies on millennial generation). Al-Tijary: Jurnal …, Query date: 2024-10-28 11:16:12. http://repository.uin-malang.ac.id/9016/
Ranasinghe, R., Damunupola, A., Wijesundara, S., Karunarathna, C., Nawarathna, D., Gamage, S., Ranaweera, A., & Idroos, A. A. (2020). Tourism after Corona: Impacts of Covid 19 Pandemic and Way Forward for Tourism, Hotel and Mice Industry in Sri Lanka [SSRN Scholarly Paper]. Social Science Research Network. https://doi.org/10.2139/ssrn.3587170
Reidhead, C. (2020). Impact of Organizational Culture on Employee Satisfaction: A Case of Hilton Hotel, United Kingdom (SSRN Scholarly Paper 3563546). Social Science Research Network. https://papers.ssrn.com/abstract=3563546
Riaz, U., Burton, B., & Monk, L. (2017). Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars. Critical Perspectives on Accounting, 47, 39–60. https://doi.org/10.1016/j.cpa.2016.11.002
Ryan, R. M., & Deci, E. L. (2020). Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions. Contemporary Educational Psychology, 61, 101860. https://doi.org/10.1016/j.cedpsych.2020.101860
Sampaio, C. A. F., Hernández-Mogollón, J. M., & Rodrigues, R. G. (2018). Assessing the relationship between market orientation and business performance in the hotel industry – the mediating role of service quality. Journal of Knowledge Management, 23(4), 644–663. https://doi.org/10.1108/JKM-08-2017-0363
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2022). Partial Least Squares Structural Equation Modeling. In C. Homburg, M. Klarmann, & A. Vomberg (Eds.), Handbook of Market Research (pp. 587–632). Springer International Publishing. https://doi.org/10.1007/978-3-319-57413-4_15
Sugianingrat, I. A. P. W., Widyawati, S. R., Costa, C. A. de J. da, Ximenes, M., Piedade, S. D. R., & Sarmawa, W. G. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339. https://doi.org/10.1108/IJPPM-03-2018-0124
Toumi, S., & Su, Z. (2023). Islamic values and human resources management: A qualitative study of grocery stores in the Quebec province. International Journal of Cross Cultural Management, 23(1), 79–112. https://doi.org/10.1177/14705958221136691
Usman, H., Sobari, N., & Al Hasan, F. A. (2020). The impact of sharia compliance on sharia hotel services and customers satisfaction. Asian Journal of Business Environment, 10(3), 5–12. https://doi.org/10.13106/jbees.2020.vol10.no3.5
Vargas-Sánchez, A., & Moral-Moral, M. (2022). Chapter 17: Halal tourism experiences: the challenge of diversity and innovation. In Handbook on the Tourist Experience (pp. 246–262). https://doi.org/10.4337/9781839109393.00024
Widjaja, D. C., Jokom, R., Kristanti, M., & Wijaya, S. (2020). Tourist behavioural intentions towards gastronomy destination: Evidence from international tourists in Indonesia. An International Journal of Tourism and Hospitality Research, 31(3), 376–392. https://doi.org/10.1080/13032917.2020.1732433
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Hak Cipta (c) 2024 Antonius Iskandar Yahya, Raden Intan Medya Ratna Pury
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
-
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
-
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
